Refund policy

We want you to be completely satisfied with your purchase. If you're not, please review our return policy and follow the instructions for returns.

Returns:
* You have 14 days from the date of delivery to initiate a return.
* To be eligible for a return, the item must be unused and in the same condition as when you received it.
* Your return must be accompanied by a proof of purchase.

Refunds:
* Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
* If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exemptions:
* Certain items, such as swim wear, are not eligible for return.
* We do not accept returns for items that have been damaged due to customer misuse or mishandling.

Shipping:
* You are responsible for shipping costs when returning items.
* We recommend using a trackable shipping service to ensure your return is received.

Contact Us:
If you have any questions or need assistance with a return, please contact our customer support at info@thetotalbrand.com

Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
* An irregular or excessive returns history indicative of "wardrobing;"
* An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
* Potential fraudulent or criminal activity.

How refunds work:
The Total Brand

issues refunds to the original form of payment used on an order in the event that your order:

Is canceled by The Total Brand
One or more of your items sold out since your order was processed
Item(s) proved to be received damaged, defective, or incorrect
Total Brand will take 3-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.

If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.